---
title: "Internal error"
description: "Something went wrong inside Auto while it handled the request. The error doesn't say what, but Auto logged it under a reference you can quote."
url: "https://on.auto/problems/internal"
last_updated: "2026-11-10T14:41:54+00:00"
---

# Internal error

## What it means

Something went wrong inside Auto while it handled the request. The error doesn't say what, but Auto logged it under a reference you can quote. The request may or may not have taken effect.

## What to do

Read the problem's `detail` first. It says what happened to this request.

*   Before you send the request again, check whether it took effect, for example by reading the playbook or the run.
*   When you report the problem, include the `instance` and the `x-request-id` header. Don't share credentials or confidential input.
*   If you run the runtime yourself, search its log for either id. The error is logged under `"incident":"<id>"`.

## Technical details

*   Type: `https://on.auto/problems/internal`
*   Status: 500
*   Reason: `internal`
*   `instance`: `urn:uuid:<id>`, the reference of the logged error
*   `x-request-id` header: the request's id, which the log has too

[Responses and errors](https://on.auto/docs/reference/http#responses-and-errors) in the HTTP API reference has the full detail. [Problem types](https://on.auto/problems/) lists every type.

## Sitemap

See the [full documentation and product sitemap](https://on.auto/sitemap.md) for related pages.