---
title: "Account closed"
description: "Your organization's account is closed, so Auto won't run anything for it. You can ask Auto support to restore it until the date shown in the error."
url: "https://on.auto/problems/account_closed"
last_updated: "2026-11-10T14:41:54+00:00"
---

# Account closed

## What it means

Your organization's account is closed, so Auto won't run anything for it. You can ask Auto support to restore it until the date shown in the error. After that date, the organization is deleted for good.

## What to do

Read the problem's `detail` first. It says what happened to this request.

*   To keep the organization, ask Auto support to restore it on the Support page in Studio, which `resolve_at` links to.
*   Once support has restored it, send the request again. Nothing of the refused run was recorded.
*   If `because` is `org_purged`, that date has passed and the organization can't be restored.
*   On a self-hosted runtime, you see this only when you activate the license key of a closed organization. Meanwhile the runtime is limited to free runs. Have the organization restored, or register the runtime with another organization and activate that key.

## Technical details

*   Type: `https://on.auto/problems/account_closed`
*   Status: 409
*   Reason: `conflict`
*   Kind: `account_closed`
*   `resolve_at`: the Support page in Studio, where you ask Auto support to restore the organization
*   `because`: `org_deleted` while the organization can still be restored, or `org_purged` once it's deleted for good

[Responses and errors](https://on.auto/docs/reference/http#responses-and-errors) in the HTTP API reference has the full detail, including [when each member appears](https://on.auto/docs/reference/http#the-refusals-of-the-meter). [Problem types](https://on.auto/problems/) lists every type.

## Sitemap

See the [full documentation and product sitemap](https://on.auto/sitemap.md) for related pages.